Disclaimer – Flowhora
This Disclaimer applies to your access and use of Flowhora and its services (“Company”, “we”, “our”, “us”). By using our platform, you acknowledge and agree to the terms outlined below.
1. Platform Role & Scope
Flowhora operates solely as a technology and infrastructure provider for WhatsApp Business API–based messaging and automation.
- We provide tools, APIs, and dashboards to enable messaging workflows.
- Flowhora does not create, initiate, or send messages on behalf of users.
- All message content, recipient data, templates, and campaigns are fully managed and controlled by users.
- Users are solely responsible for how the platform is used.
2. User Responsibility & Conduct
- Users are fully accountable for all messages sent using Flowhora.
- Flowhora bears no responsibility or liability for unlawful, misleading, spam, fraudulent, or unauthorized communications.
- Users must obtain valid customer consent (opt-in) before sending any messages.
- Flowhora does not monitor, review, or approve message content.
3. Meta & WhatsApp Policy Compliance
- Users must comply with all applicable Meta WhatsApp Business, Messaging, and Commerce Policies.
- Violations may lead to template rejection, number quality issues, account restrictions, or suspension by Meta.
- Flowhora has no control over Meta enforcement actions and assumes no liability for them.
4. No Guarantees on Approval or Delivery
- Flowhora does not guarantee WhatsApp Business API approval, WABA activation, or template approval.
- Message delivery is not guaranteed and depends on factors such as: WhatsApp and Meta infrastructure, Network conditions, Recipient device availability, Platform-level policies and limits
- Service performance may vary beyond Flowhora’s control.
5. Information Accuracy
- While we strive to keep our content accurate and up to date, Flowhora makes no guarantees regarding completeness or accuracy.
- Users should independently verify any information critical to their business decisions.
6. Third-Party Dependencies
- Flowhora relies on third-party platforms including Meta, WhatsApp, hosting providers, and payment gateways.
- We are not responsible for outages, delays, downtime, policy changes, or service disruptions caused by third parties.
- Any such issues are outside Flowhora’s operational control.
7. Legal & Regulatory Compliance
Users are responsible for complying with all applicable laws and regulations, including:
Information Technology Act, 2000, Digital Personal Data Protection (DPDP) Act, 2023, Applicable cyber security and telecom regulations
- Flowhora is not liable for any legal violations committed by users.
- All disputes, penalties, fines, or legal consequences arising from usage remain the user’s responsibility.
8. “As-Is” Service Provision
- Flowhora services are provided on an “as-is” and “as-available” basis.
- No warranties—express or implied—are provided regarding uptime, availability, performance, or uninterrupted access.
9. No Business or Financial Advice
- Flowhora does not provide business, legal, financial, or marketing advice.
- Analytics, reports, metrics, or insights are informational only.
- All business decisions and outcomes remain the sole responsibility of the user.
10. Limitation of Liability
To the maximum extent permitted by applicable law:
- Flowhora shall not be liable for any indirect, incidental, special, or consequential damages.
- Any total liability, if applicable, shall not exceed the fees paid by the user in the immediately preceding billing cycle.
11. Updates to This Disclaimer
- Flowhora may update this Disclaimer from time to time without prior notice.
- Continued use of the platform constitutes acceptance of the updated terms.
12. Contact & Legal Communication
For legal, compliance, or official communication:
Support Email: info@flowhora.com
By using Flowhora, you acknowledge that you understand and accept all limitations, responsibilities, and liability exclusions described above.